Industrial Lifecycle Services
Woodward control systems, valves and actuators operate in settings where avoiding unplanned outages is mission critical: in extreme environments, such as our gas turbines powering offshore platforms and our gensets providing power to microgrids in remote locations.
Our customers rely on us for reliable and durable products and for our support for those products. To serve their needs, we offer a comprehensive suite of options to ensure the continued and efficient operation of assets.
At Woodward, we offer unparalleled expertise in products and applications. Our engineers have a deep understanding of control turbines, internal combustion engines and compressors. With our decades of experience, we know how to evaluate the product and the overall system promptly.
We provide these services independently or as a part of a custom service agreement designed specifically for your needs.
Services We Offer
Remote Technical Support
Call/email for remote, cybersecure connection to your control system by a Woodward expert. Remote connection option reduces MTTR and doesn’t require dispatching a field service engineer to your site.
XXX-XXX-XXXX / XX@XXX.com
Field Service
If the problem cannot be resolved through remote support, Woodward will dispatch an expert to your site.
XXX-XXX-XXXX / XX@XXX.com
Valve and Actuator Repair
Regional service centers located in the U.S., Japan, Singapore and Saudi Arabia offering:
- Zero-hour overhaul, returning product to “as new” production specification using OEM parts
- Flow characterization testing for fuel control valves
- 12 to 18-month warranty, depending on scope of repair
XXX-XXX-XXXX / XX@XXX.com
Training — On-Site and Virtual Options
We offer training for operators, technicians and engineers to ensure your staff can be self-sufficient.
- On-site training can be customized for specific requirements and includes your actual control system software loaded on real hardware
- Virtual training provided by our Cloud Workshop environment, deploying control system software in a cloud-based environment on simulated hardware for a real-world training environment without the cost of control system hardware
- In-person training at one of Woodward’s regional facilities or channel partner locations worldwide
- Training on valve and actuator maintenance, troubleshooting and field repair
XXX-XXX-XXXX / XX@XXX.com
Cybersecurity Services — Threat Surface Management
Woodward offers the following services to support your overall cybersecurity strategy and to enable compliance with industry regulations.
- Hardening – Network design and component selection to provide access control, intrusion detection and prevention.
- Protection – Keep threats at bay through monitoring and anti-malware software deployment
- Inventory – Identify all devices and software on your control system network to understand your threat surface
- Patching – Develop a patch management and deployment system
- Reporting – Develop an incident reporting and response process
- Backup and Recovery – Install an automated backup and disaster recovery system to ensure continued operations
XXX-XXX-XXXX / XX@XXX.com
Control System Consulting
Woodward experts are available to modify your control system on demand or through an annual service agreement to modify your control system.
- Add or modify HMI/DCS screens annually to allow operators to make better decisions
- Update HMI software programs and licenses to latest revision upon contract renewal/termination
- Update core controller software programs annually
- Modify controller logic to meet new operating requirements or to support new systems
XXX-XXX-XXXX / XX@XXX.com
Lifecycle Extension
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