Frequently Asked Questions
I need help repairing my equipment/part.
Contact our technical support staff via a help desk ticket. The appropriate qualified technical support staff engineer will contact you
I don’t see a product I own in the product catalog.
If you are unable to locate a product you own navigate over to our support tab and select an appropriate Channel Partner to contact.
I need access to product information.
Product information is associated to the product. To see product manuals, brochures, specification sheets, or other documents navigate to the product page via the product navigation or by searching the product name or number.
I need access to software information.
There are a few paths to access software information. For configurable software you can search the name of the software or the name of the product you purchased. When you land on the product page, select “download.” You will be directed to a detail page for that particular software. For purchasable software you can either search the software by name or navigate to the product catalog.
I am having difficulty selecting the appropriate product. Who can I talk to?
You can contact a Channel Partner or submit a technical support ticket.